We offer free standard shipping. Delivery time is usually 8-12 business days. The total expected delivery time includes a processing time of 2-3 business days and a delivery time of 8-11 business days, depending on the destination. All delivery times do not include customs fees and possible delays.

Link to your shipping policy.

Once your order has shipped , you will receive an email with a tracking number. Use this number to track the status of your order on our Track Your Order page.

If your order does not arrive as expected, it may take 1-2 additional business days for updates. If problems persist, Please contact us at support@lumenscent.com and we will do our best to determine the status of your order and assist you further.

You have the right to cancel your order within 14 days and also have another 14 days to return the products. We will refund the full amount, minus return shipping costs, if the product is received in good condition.

Yes, you bear the return shipping cost. We recommend sending the return with tracking, as we cannot accept responsibility for lost returns. Please refer to our RETURN POLICY on the website for more information on possible return shipping costs

After we receive your return, we will try to process it within 5, but no more than 14 business days. You will receive a confirmation when processing is complete.